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Error: "User does not have provider for organization"

Symptoms:

When trying to access a project in Reasoning, you receive the following error message: "User does not have provider for organization [organization_id]".

User does not have provider for organization error

Cause:

This error occurs when the user does not have a provider token (e.g., Jira, Azure DevOps) registered in AI Cockpit.

Solution:

To resolve this issue, you need to add a provider token to your AI Cockpit account.

  1. Go to the AI Cockpit credentials page: https://app.aicockpit.ai/requirement/credentials
  2. Select your data source from the dropdown menu.
  3. Enter your email address associated with the provider.
  4. Enter your provider's API token.
  5. Click "Configure Token".
AI Cockpit credentials page

After completing these steps, you should be able to access the organization's projects and stories in Reasoning.