Settings - Telemetry
The Telemetry section provides visibility into how the platform is being used across the organization, including engagement data, user activity, and cost information.
Access notice
This section is available only to Admin and Manager roles. To request access, contact your organization administrator.
What you can do
- View a high-level dashboard of platform usage and key metrics.
- Analyze engagement patterns by agent, team, and time period.
- Monitor individual user activity and adoption.
- Review cost breakdowns by organization, team, and agent.
- Generate and download custom usage and cost reports.
Dashboard
The Dashboard tab provides a summary view with KPI cards and charts showing:
| Metric | Description |
|---|---|
| Total interactions | Number of interactions across the organization in the selected period |
| Active users | Number of users who interacted with the platform in the selected period |
| Usage trends | Activity over time, displayed as a chart |
| Cost summary | Total cost incurred in the selected period |
Analytics
The Analytics tab offers deeper analysis of engagement patterns.
| View | Description |
|---|---|
| By agent | Which agents are being used most |
| By team | Usage distribution across teams |
| Over time | Daily, weekly, and monthly activity breakdowns |
Users
The Users tab shows individual user activity, helping managers identify:
- Which users are actively using the platform.
- Which users have not yet adopted the tool.
- Usage frequency per user.
Billing
The Billing tab shows cost data broken down by:
| Dimension | Description |
|---|---|
| Organization total | Overall cost for the organization in the selected period |
| Per team | Cost attributed to each team |
| Per agent | Cost attributed to each agent |
| Billing period | Filter data by the relevant billing period |
Basic workflow
- Open Settings - Overview and navigate to Telemetry.
- Use the tab navigation to switch between Dashboard, Analytics, Users, and Billing.
- Apply date or period filters to scope the data to the range you need.
- To export data, click Generate Report, select the data points and period, and click Generate to download the report.
tip
Custom reports are useful for sharing usage and cost summaries with stakeholders who do not have direct access to the platform.