Introduction
Product AI is an interface for product teams to work with AI agents. Designers, product managers, and analysts use it to query agents, review conversation history, and manage configurations.
What is Product AI?
Product AI connects your team to AI agents configured for your organization. You pick an agent, start a conversation, and get responses based on that agent's knowledge and setup. Admins and managers can create and update agents directly from the same interface.
Product AI is accessed from the AIC Hub. The Hub handles authentication via Single Sign-On (SSO) — once you open Product AI from there, you are already signed in. Organization selection is managed directly within Product AI using the selector in the application header.
Who Uses Product AI?
| Role | Primary Use |
|---|---|
| Designers | Research and discovery during active work sessions |
| Product Managers | Decision-making support and agent configuration |
| Analysts | Querying agents and reviewing conversation history |
Application Sections
- Accessing the Application — open Product AI from the Hub and navigate the main interface
- Exploring Agents — browse the dashboard and select an agent
- Chatting with Agents — interact with agents and upload context files
- Configuring Agents from the Hub — define agent personas and knowledge bases from the Hub's Lens section
- Managing Agents — create, configure, edit, and delete agents
- Troubleshooting — resolve common issues with access, chat, and file uploads
Typical Workflow
- Sign in to the AIC Hub and select your organization.
- From the Hub's Home screen, locate the Product AI platform card and click Access.
- Browse the dashboard to find the agent suited to your task.
- Start a chat session and interact with the agent.
- (Admin / Manager) Configure agent personas and knowledge bases from the Hub's Lens section.
- (Admin / Manager) Manage agent configurations directly within Product AI.