Understand Chat Errors
When a request fails, Chat shows a short message that names the problem and what to do next. Select Details to see the technical information when you need it, for example to share with support.
Request errors
| Message | What to do |
|---|---|
| The service is busy right now | Wait a moment and send the message again. Chat shows the progress while it retries on its own. |
| The model service is down right now | Try again in a few moments, or choose another model. |
| I couldn't reach the service | Check your connection, VPN, or proxy. Behind a corporate proxy, see Corporate network and certificates. |
| No access to this model right now | Your account or organization cannot use the model. Sign in again, or ask whoever manages your access. |
| The model didn't accept this request | The model may be unavailable, or a setting may not be supported. Try another model. |
| This conversation got too long for this model | Start a new session, run /compact, or choose a model with a larger context. See Keep long sessions healthy. |
| That's too much to send at once | Attach fewer files or smaller excerpts. |
| Your session has ended. | Sign in to AI Cockpit again. |
Budget and payment errors
| Message | What to do |
|---|---|
| Your organization or team budget blocked this request | Ask whoever manages your budget to check the available balance and spending limits before trying again. |
| A payment or balance issue blocked this request | Check your account balance and billing settings before trying again. |
| Your provider account hit its usage limit | Check your plan with the provider, or choose another model. |
Check the current budget of your organization in Settings → Profile.
Tool errors
When a tool fails during a task, the transcript shows a compact row instead of a long error. If the agent recovered and continued, you usually do not need to act. Common rows include:
- Blocked by your permissions: a Deny rule stopped the tool. Review the rule in Settings → Auto-Approve if the tool should run.
- You declined this: you denied the permission request.
- I couldn't find that file or I couldn't find the text to change: the file changed since the agent read it. Ask the agent to read it again.
- The connection dropped midway: send the request again.
See where time goes
To understand a slow or stuck request, turn on Execution diagnostics in Settings → Display. Chat then shows how long each phase takes, such as preparing the request, waiting for the response, streaming, and running tools. Diagnostics record only identifiers and durations, never message content or credentials.